About Adaptfolio
I started Adaptfolio because I wanted to create a practical resource for SaaS teams looking to improve how they engage customers and scale their operations.
Over the past decade, I’ve led global Customer Success teams, managed customer portfolios exceeding $30M in ARR, and worked alongside Sales, Product, and Operations to improve customer outcomes. Along the way, I’ve seen how the right processes, technology, and strategy can make a real difference, not just for customers, but for the teams supporting them.
Through Adaptfolio, I partner with SaaS businesses to strengthen customer engagement, optimize CRM platforms, streamline operations, and build practical processes that support sustainable growth.
Whether I’m consulting with a team or sharing ideas through the blog, my goal is simple: to help companies build systems that make work easier, impact company growth create better customer experiences, and give teams the confidence to focus on what matters most – building meaningful customer relationships.
Michelle Garrigo
My approach is thoughtful, curious, and people centered. Teams and clients often describe me as someone who brings calm, clarity, strategy, and empathy into the work. I take the time to understand the full picture before offering solutions, with a focus on making teams feel more confident, customers feel more supported, and businesses are better equipped to grow with intention.